Canada Revenue Agency
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News and program updates

February 3, 2016

Service interruptions - Annual update

Every year, the Canada Revenue Agency has to briefly shut down its systems to prepare for the coming tax-filing season. As part of this process, the following service interruptions will occur between Friday to Sunday, February 12 to 14, 2016.

  • Effective, February 12, 3:00 a.m. (Eastern time), the System for the Electronic Notification of Debt (SEND) web service will be permanently discontinued and replaced by the new Auto-fill my return service. Starting Monday, February 15, 2016, at 6:00 a.m. (Eastern time), electronic requests to receive certain tax information can be submitted through your software product by the Auto-fill my return service.


  • The T1013 transmission web service will be temporarily unavailable from 8:00 p.m. Friday, February 12, 2016, until 6:00 a.m. on Monday, February 15, 2016 (Eastern time).


  • Please note, the EFILE online services New registration, Renewal, and Account maintenance will be available all weekend.


Note: The EFILE online service will start accepting T1 returns on Monday, February 15, 2016, at 8:30 a.m. (Eastern time).


January 25, 2016

The CRA's annual Office Audit Letter Campaign

The Canada Revenue Agency (CRA) will soon be conducting its seventh annual Office Audit Letter Campaign.

The letter writing campaign is designed to facilitate behavioural changes among a selected taxpayer population by providing the selected population with relevant information in order to improve their understanding of their current or past reporting requirements and guidance on how to correct any common errors.

In January 2016, the CRA will send approximately 30,000 "intent-to-audit" letters to selected groups of individual taxpayers and business owners who claim consecutive business or rental losses or who are employees claiming employment expenses on line 229 of their tax return. The objective of the campaign is to encourage letter recipients to review and where applicable correct their tax affairs by accessing their account on-line through My Account, submitting in paper format any required changes using Form T1-ADJ - T1 Adjustment Request, or through the Voluntary Disclosures Program.

CRA's emphasis is on helping individuals and small businesses better understand their tax obligations, which in turn increases future voluntary compliance, protects the government's tax base, and utilizes resources within the CRA more effectively.

If you or your clients have questions about the CRA's Office Audit Letter Campaign or need help making changes to previously filed returns, go to
www.cra.gc.ca/lettercampaign. You can also call the individual income tax enquiries line at 1-800-959-8281 or the business enquiries line at 1-800-959-5525.


January 19, 2016

Discounters - You can now submit your documents online!

The CRA is focused on using modern technology to improve its services and make filing easier for all Canadians. As part of this commitment, we are now offering a service that lets you submit the following documents through the Represent a client online portal:

  • Form RC76, Application and Agreement to Obtain a Discounter Code/Discounter Direct Deposit Enrolment, and
  • Additional supporting documents if we asked for them to help us review your discounting transactions.

You can use Form RC76 to register as a discounter as well as to update your information with us. As a discounter, you must keep your information updated.

This new service is secure, confidential, and efficient. Once you have successfully submitted your documents, we will send you a confirmation number. For more information on submitting documents electronically, go to www.cra.gc.ca/submitdocumentsonline.


January 18, 2016

Reminder - Have you renewed your access to our electronic services?

Thank you for using the Canada Revenue Agency's (CRA) electronic services! To maintain your EFILE access for the coming year, including receiving emails from the CRA, you have to renew your EFILE participation online. This will allow you to use the following electronic services:

  • EFILE
  • Auto-fill my return
  • System for the Electronic Notification of Debt (SEND) (Reminder: SEND web service closes on February 12, 2016 and will be replaced by the Auto-fill my return service on February 15, 2016.)
  • Corporation Internet Filing
  • T1135 transmission web service
  • T1013 transmission web service
  • Client Data Enquiry (CDE)
  • Online Mail

Every year, the CRA conducts a suitability screening process before prospective and existing electronic filing applicants are allowed to electronically file income tax returns for their clients. This process may take up to 30 days. Please file your application or renewal as early as possible to avoid unnecessary delays.

How to renew:

  • Make an online request at www.efile.cra.gc.ca
  • Click on "Renewal" and follow the instructions given.
  • To log on, you will need your current EFILE number and password.
  • Seconds after submitting your electronic renewal request, you will receive a confirmation page.
  • The confirmation page will include your new password and the location of the EFILE Helpdesk responsible for your file.
  • Once your renewal request has gone through the suitability screening process, you will receive an email or letter informing you of the result.

Note: You only need one EFILE number to file all your clients' income tax returns. Only tax preparation businesses that operate more than one location are required to have multiple EFILE numbers. If you are in that situation, remember to complete a separate renewal request for each EFILE number.

As an electronic filer, you have to follow the electronic filing procedures. These procedures are available at www.efile.cra.gc.ca. You should become familiar with the information on these pages before using EFILE or SEND.

Lost your EFILE number or password?

  • Please do not file a new application using the "New Registration" link.
  • Simply contact your EFILE Helpdesk for assistance.

Discounter information:

  • If you are also a discounter, you do not need to renew your discounter code.
  • You have to file a revised Form RC76 when information previously given on Form RC75, Form RC76, or Form RC115 has changed.

Questions?

  • Consult the CRA EFILE webpages for answers to your most frequently asked questions.
  • If the answer is not on our webpages, call your EFILE Helpdesk.

NOTE: You have to complete a T183 form for each T1 return you transmit. As well, where it applies, you also have to complete a T1153 form for each SEND request you submit.


January 7, 2016

Service interruptions - System maintenance

The Canada Revenue Agency's systems will be undergoing annual maintenance this weekend. As a result, the following service interruptions will occur during the time frames noted below:

  • The Tax Data Delivery (TDD) service will no longer be available for the 2014 tax year as of 8:00 p.m. on Friday, January 8, 2016 (Eastern time). The service will re-open under its new name, Auto-fill my return, on Monday, February 15, 2016, at 6:00 a.m. (Eastern time), to support the preparation of T1 income tax and benefit returns for the 2015 tax year.


  • T1013 transmission web service will be temporarily unavailable from 8:00 p.m. on Friday, January 8, 2016, until 6:00 a.m. on Monday, January 11, 2016 (Eastern time).


  • EFILE and SEND web services will be temporarily unavailable from 8:00 p.m. on Friday, January 8, 2016, until 8:30 a.m. on Monday, January 11, 2016 (Eastern time).

    Reminder: SEND web service closes on Feb 12, 2016 and will be replaced by the Auto-Fill my Return Service on February 15, 2016.)

The EFILE online services New registration, Renewal, Account maintenance and Transmission history will be available during this period.


December 23, 2015

Tax Data Delivery Name Change and SEND News

In February 2015, the Canada Revenue Agency successfully launched the Tax Data Delivery (TDD) service for tax preparers using EFILE certified software. In February 2016, TDD is being extended to individuals using NETFILE certified software.

To better describe the function of the TDD service, we have renamed it Auto-fill my return. Moving forward, all communications, including the T1 General Income Tax and Benefit Guide, our website, and all our news releases for the 2016 tax filing season, will inform individuals and tax preparers that they can use Auto-fill my return with some NETFILE/EFILE certified software to automatically fill in parts of their or their client's current year return.

In addition to the name change, we have also enhanced the service and expanded the list of tax information, including T3 and T5 slips, for the 2016 tax filing season. One of the exciting new enhancements will allow tax preparers to receive information that is available on the enhanced Client Data Enquiry (CDE) webpage in the Represent a Client online portal, including specific amounts and a robust messaging service, without having to complete Form T1153, Consent and Request. As a result, the System for the Electronic Notification of Debt (SEND) web service, which previously provided this information, will be permanently discontinued effective February 12, 2016.

We ask that you use the new Auto-fill my return name within your products and marketing.

Thank you for your continued support.


October 22, 2015

Electronic Services - 2016 Program

Thank you for using the Canada Revenue Agency (CRA) electronic services!

Did you know that the collaborative efforts of EFILERs and the CRA accounted for 55% of T1 returns filed in Canada last year?

We are proud to work with you to continue to build on this success story, and are grateful for your hard work and dedication as we embark on another filing season.

To maintain your access for the coming year, including receiving emails from the CRA, you must renew your participation online. This will allow you to use the following electronic services:

  • EFILE
  • System for the Electronic Notification of Debt (SEND) - Stay tuned for news on this service soon!
  • Corporation Internet Filing
  • T1135 transmission web service
  • T1013 transmission web service
  • Client Data Enquiry (CDE)
  • Tax Data Delivery Service (TDD) - Stay tuned for news on this service soon!
  • Manage Online Mail

If you renew between now and January 15, 2016

  • Your newly assigned password will allow you to submit requests to the System for the Electronic Notification of Debt (SEND), transmit T1013 and T1135 forms, file T2 returns, and file 2012, 2013 and 2014 T1 returns, even though your EFILE Helpdesk may not have fully completed the suitability screening process.

  • To ensure your transactions will be accepted during this time period, your tax preparation software must be updated with your newly assigned password.

If you DO NOT renew your account between now and January 15, 2016

  • Your current password will allow you to submit SEND requests, transmit T1013 forms, file T2 returns, and file 2012, 2013 and 2014 T1 returns until January 15, 2016.

  • To submit SEND requests, transmit T1013 forms, transmit T1135 forms and file T2 returns after January 15, 2016, you will need to have renewed your EFILE account, passed suitability screening, and updated your tax preparation software with your newly assigned password.

As an electronic filer, you have to comply with the electronic filing procedures that are available at www.efile.cra.gc.ca. Please familiarize yourself with the information on these pages before using EFILE or SEND.

As you know, the CRA conducts a suitability screening process each year before prospective and existing electronic filing applicants are permitted to electronically file income tax returns on behalf of their clients. This process may take up to 30 days. Please file your application or renewal as early as possible to avoid unnecessary delays.

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We are pleased to announce that the EFILE Registration pages have a new look! Changes have been made to enhance usability and optimization for mobile devices.
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How to renew

  • Make an online request at www.efile.cra.gc.ca.
  • Click on "Renewal" and follow the instructions provided.
  • To log on, you will need your current EFILE number and password.
  • Seconds after submitting your online renewal request, it will be validated and you will receive a confirmation page.
  • The confirmation will include your new password and the EFILE Helpdesk responsible for your file.
  • Once your renewal request has undergone the suitability screening process, you will receive an email or letter to advise you of the result.

Note: You only need one EFILE number to file all your clients' income tax returns. Only tax preparation businesses that operate more than one location are required to have multiple EFILE numbers. If you operate more than one location, remember to complete a separate renewal request for each EFILE number.

**Important change**
The past question relating to "Additional information" on the Renewal pages is now separated into 2 questions; "Drop-off sites" and "Additional applicants". Please review these fields and make the appropriate selection for each.

Lost your EFILE number or password?

  • Please DO NOT file a new application using the "New Registration".
  • Simply contact your EFILE Helpdesk for assistance.

Discounter Information

  • If you are also a discounter, you do not need to renew your discounter code.
  • A revised application Form RC76 is required when information previously provided on Form RC75, Form RC76, or Form RC115 has changed.

Questions?

  • Consult the CRA EFILE Web pages for answers to your most frequently asked questions.
  • If the answer is not available on our web pages, call your EFILE Helpdesk.