Canada Revenue Agency
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News and program updates

October 20, 2014

Electronic Services - 2015 Program

Thank you for using the Canada Revenue Agency (CRA) electronic services. To maintain your access for the coming year, including receiving emails from the CRA, you have to renew your participation online. This will allow you to use the following electronic services:

  • EFILE Online

  • System for the Electronic Notification of Debt (SEND)

  • Corporation Internet Filing

  • Electronic submission of form T1013

  • Client Data Enquiry (CDE)

  • Manage Online Mail

As an electronic filer, you have to comply with the electronic filing procedures. These procedures are available at www.efile.cra.gc.ca. You should become familiar with the information on these pages before using EFILE or SEND. Every year, the CRA conducts a suitability screening process before prospective and existing electronic filing applicants are permitted to electronically file income tax returns on behalf of their clients. This process may take up to 30 days. We encourage you to file your application or renewal as early as possible to avoid unnecessary delays.

To renew your participation, make an online request at www.efile.cra.gc.ca. Click on "Renewal" and follow the instructions provided. To log on, you will need your current EFILE number and password.

You only need one EFILE number to file all your clients' income tax returns. Only tax preparation businesses that operate more than one location are required to have multiple EFILE numbers. If you are in that situation, remember to complete a separate renewal request for each EFILE number.

If you have lost your EFILE number or password, DO NOT file a new application using the "New Registration" link. Instead, contact your EFILE Helpdesk for assistance.

Seconds after submitting your electronic renewal request, it will be validated, and you will receive a confirmation page with your new password and the location of the EFILE Helpdesk responsible for your file. We will send you an email or letter to let you know the result of our screening.

If you are also a discounter, you do not need to renew your discounter code. However, a revised application Form RC76 is required when information previously provided on Form RC75, Form RC76, or Form RC115 has changed.

If you have any questions about this letter or the electronic filing services and you can't find the answer on the CRA EFILE Web pages, call your EFILE Helpdesk .

NOTE: Please be reminded that a T183 form must be completed for each T1 return you will be transmitting. As well, when applicable, a T1153 form must be completed for each SEND request you will be submitting.


October 17, 2014

On October 20, 2014, you will be invited to renew your participation for the upcoming EFILE program. In advance of that communication and in light of the fact that the current EFILE system will remain open for the transmission of 2012 and 2013 T1 returns until January 16, 2015, we want to take this opportunity to advise you of some important filing conditions.

  1. If you renew your account between October 20, 2014 and January 16, 2015, you may continue to submit requests to the System for the Electronic Notification of Debt (SEND), transmit T1013 forms, file T2 returns, and file 2012 and 2013 T1 returns with your newly assigned password; even though your EFILE Helpdesk may not have fully completed the suitability screening process. Should you wish to continue to conduct these transactions during this time period, please ensure that you update your tax preparation software with your newly assigned password. If you do not, your transactions will be rejected.


  2. If you DO NOT renew your account between October 20, 2014 and
    January 16, 2015, you will still be able to submit SEND requests, transmit T1013 forms, file T2 returns, and file 2012 and 2013 T1 returns until January 16, 2015. In this case, you will continue to conduct these transactions using your current password. In order to be able to submit SEND requests, transmit T1013 forms, and file T2 returns after January 16, 2015, you will need to have renewed your EFILE account, passed suitability screening, and updated your tax preparation software with your newly assigned password.

We would also like to bring to your attention the following changes for the upcoming filing season starting in February, 2015:

  1. EFILE transmission of 2014 T1 returns (current year) and 2012 and 2013 T1 returns (prior years) will begin on February 9, 2015;

  2. Prior year T1 returns (2012 and 2013) should be transmitted before the transmission of 2014 T1 returns;
  3. SEND will now be available on January 1, 2015. Data for the 2013 tax year will remain available until December 31, 2014;

  4. Reminder: Form T183 and Form T1153, if applicable, must be completed and retained by you, prior to transmission of the T1 return.

June 17, 2014

Resolved - System outage

The problem has now been resolved.


June 17, 2014

System outage

We are currently experiencing a system outage. Currently EFILERS cannot:

  • transmit T1 returns
  • use SEND
  • update/renew their EFILER account

We will let you know once the problem is resolved.


June 10, 2014

Returns Requiring Re-Transmission or Paper Filing

In April, the Electronic Filing Services Section, in conjunction with the Information Technology Branch, distributed emails, similar to the following example, to electronic filers who had returns reject during an initial transmission attempt. The lists included returns that rejected with correctable errors and those that rejected and needed to be submitted via paper.

As mentioned in the April email, our intention is to provide you with such lists on 2 separate occasions during the Efile program and the 2nd and final list will soon be mailed. If you are one of the email recipients, we would ask that you correct and resubmit the affected returns electronically or via paper, if necessary. Failure to do so may result in your client(s) being contacted by the Canada Revenue Agency and asked to file a return.

If you receive an email and you have recently resubmitted the return(s) in question, please disregard the email. If you have no files to re-submit, you will not be receiving an email.

We appreciate your assistance with this matter.

EXAMPLE

The following is a list of file(s) that rejected and have not been re-transmitted. Please make the necessary correction(s) and re-submit electronically or by paper, if necessary. Failure to do so may result in your client(s) being contacted by the Canada Revenue Agency and asked to file a return.

DCN Tax Year Date of
Transmission
Time Of
Transmission
Taxpayer's Name Error Clues
DXXXXCERT2713 2013 20140308 14486 TAXPAYER ONE 527-180010-444
DXXXXFINE5N45 2013 201403011 144807 TAXPAYER TWO 222-2169
DXXXXGREEN728 2013 20140315 144808 TAXPAYER THREE 48-96

June 9, 2014

FILING DEADLINE - SELF-EMPLOYED

Self-employed individuals and their spouses or common-law partners, have until midnight, Pacific time, on June 16, 2014 to file their 2013 income tax returns. For records that are returned for correction, you will have until midnight, Pacific time, on Friday June 20, 2014 to correct and retransmit electronically. Records that are retransmitted and accepted on or before Friday June 20, 2014, will be considered as filed on time.

If you receive a reject error clue that indicates that you should file a paper return, and you file the paper return after June 20, 2014, a late filing penalty may be assessed. You should therefore, file the paper return as soon as possible. Any enquiries requesting relief from the late-filing penalty should be directed to the applicable intake centre for consideration. You will also be required to send a copy of the non-accepted records list.

NOTE: If you are an Efiler acting as a transmitter on behalf of a preparer, please communicate this message to the preparer.


May 30, 2014

Amended - EFILE Monitoring

The message should read Part D and not Part E for FORM T183.


May 30, 2014

EFILE Monitoring

The following is provided for information purposes.

As indicated in Chapter 1 of the RC4018, Electronic Filer's Manual, and on the Web site at www.efile.cra.gc.ca under the "Responsibilities" section, we periodically request a number of copies of the following forms from each electronic filer:

  • Form T183, Information Return for Electronic Filing of an Individual's Income Tax and Benefit Return;
  • Form T1153, Consent and Request Form.

In addition, we may also ask for a written explanation on errors noted during the review.

We will provide you with a specific timeframe to respond to our requests. If you do not respond within the specified timeframe to our request for forms and/or a written explanation on errors noted during the review, we may temporarily suspend EFILE and SEND privileges until you comply with our requests and our review is complete.

Please do not submit T183 or T1153 forms to us unless we ask you for them. If your client has to make a payment, do not ask them to send a copy of Form T183 with the payment. Instead, refer them to the Make a payment web page for payment options.

A reminder that Part E of Form T183 is similar to Form T1013, Authorizing or Cancelling a Representative, in that it allows the CRA to provide you with certain information about your client's current year tax return and it authorizes you to make changes to your client's return and account. Alternatively, your client may use Form T1013 to cancel other representatives, authorize you to be their representative for a specific tax year or all years and can even allow you to access their information online. However, the authorizations you are granted from Part E of Form T183, or Form T1013, are not interchangeable. Even if authorization from a Form T1013 is on file at the CRA, or you electronically transmitted or paper-filed Form T1013, the CRA will not contact you for pre- and post-assessment review unless the authorization from Part E of form T183 is transmitted with the return.

If you have any questions about this message, please call your EFILE Helpdesk.


April 28, 2014

Filing Deadline - Clarification

The following message is a clarification regarding the Canada Revenue Agency's (CRA) position on the filing deadline for taxpayers:

The CRA will proactively grant relief for most situations, as outlined below:

  • You have until midnight on May 5, 2014, to file your 2013 income tax and benefit return and pay any balance owing. As a result of the five-day service interruption in April, interest and penalties will not be applied to individual taxpayers filing their 2013 tax returns by midnight on May 5.
  • If you or your spouse or common-law partner is self-employed, the deadline to file your 2013 income tax and benefit return is midnight on June 16, 2014, because June 15, 2014 falls on a Sunday. However, you still have to pay any balance owing on or before May 5, 2014.

In a limited number of situations, taxpayers may be charged penalty and interest. For those cases, all enquiries requesting relief from the late-filing penalty and/or interest should be directed to the applicable taxpayer relief intake centre.


April 28, 2014

Reminder - Submitting Documents Electronically

Processing Review Program

We remind you that the Submitting Documents Electronically service, available through the secure online services My Account, or Represent a Client, can be used to submit documents in response to a letter from CRA's Processing Review (PR) Program. The Processing Review Program requests documentation from taxpayers or their EFILE representatives to support specific deductions or credits claimed on the T1 return. The program typically begins in May and selects returns after the Notice of Assessment is issued.

Third party representatives must be registered with Represent a Client, and be authorized as level 2 representatives by their clients, in order to be able to submit documents on their clients' behalf. Only documents linked to a valid PR letter reference number are accepted.

Upon preparing returns, Efile Preparers should ensure that:

  • they are registered on "Represent a Client".
  • the T1013 authorization form is submitted. Form T1013, Authorizing or Cancelling a Representative, is used to authorize third parties.

Once the authorization and registration is complete, the representative will be able to submit documents electronically for their clients.

In addition, if a review has been completed, additional documents may be submitted. For example, the review of your client's 2012 tax return was completed and you would now like to submit additional information. To submit additional documents you will need to use the reference number from the initial letter received from the Processing Review Program. Please pay special attention to the instructions on the confirmation page as a new reference number may be provided.

Duplicate submissions may delay processing. Do not submit documents electronically if requested information has already been sent via mail or facsimile. Conversely, please do not submit documents by facsimile or mail if you have already provided them through the Submitting Documents Electronically service.

For more details about this service, visit www.cra.gc.ca/reviews and select the "Submitting documents electronically" link.


April 25, 2014

Filing Deadline

All returns transmitted electronically up until 3:00 a.m., Eastern Time, May 6, 2014, will be considered as filed on time.

For records that are returned for correction, you will have until 3:00 a.m., Eastern Time, Thursday May 8, 2014 to correct and retransmit electronically. Records that are retransmitted and accepted on or before Thursday May 8, 2014, will be considered as filed on time.

If you receive a reject error clue that indicates that you should file a paper return, and you file the paper return after May 5, 2014, a late filing penalty may be assessed. You should therefore, file the paper return as soon as possible. Any enquiries requesting relief from the late-filing penalty should be directed to the applicable intake centre for consideration. You will also be required to send a copy of the non-accepted records list.

Clients who have self-employment income, and their spouses or common-law partners, have until 3:00 a.m., Eastern Time, Tuesday June 17, 2014, to file their income tax returns electronically. If you receive a reject error clue that indicates that you should file a paper return, and you file the paper return after June 16, 2014, a late filing penalty may be assessed.

Anyone who has a balance owing for 2013 should remember that it must be paid on or before April 30th, 2014. Interest and penalties will be applied as of May 6th, 2014.

NOTE: If you are an Efiler acting as a transmitter on behalf of a preparer, please communicate this message to the preparer.


April 13, 2014

CRA update regarding the Heartbleed Bug Online services restored

The Canada Revenue Agency (CRA) is pleased to report that all of its online systems have been restored to full service as of April 13, 2014. Individuals, businesses and representatives are now able to file returns, make payments, and access all other e-services available through the CRA's website, including all our secure portals.

On April 7, the CRA was informed of an Internet security vulnerability named the Heartbleed Bug that had the potential to affect technology systems around the world. This represented a serious challenge for CRA, which has worked around the clock with Shared Services Canada to apply a "patch" or solution that addresses this vulnerability. Its effectiveness has been rigorously and successfully tested on CRA systems, resulting in restoration of our e-services.

"Our systems are back online. We apologise for the delay and the inconvenience it has caused to Canadians. That said, the delay was necessary. We could not allow these systems back online until we were fully confident they were safe and secure for Canadian taxpayers," said CRA Commissioner Andrew Treusch.

"I would like to reiterate that interest and penalties will not be applied to individual taxpayers filing their 2013 tax returns after April 30, 2014 for a period equal to the length of the service interruption. This means individual tax returns for 2013 filed by May 5 will not incur interest or penalties," said the Minister of Revenue, Kerry-Lynne D. Findlay.

"On behalf of the CRA, we are grateful for the collaboration of the public and our stakeholders, including our Community Volunteer Income Tax Program volunteers, the tax preparer community and the business community, for their cooperation and patience as we worked to resolve this service interruption."

Further information is available through Frequently Asked Questions on the CRA website. The Agency remains committed to maintaining the confidence of Canadians by taking all steps necessary to ensure the confidentiality of taxpayer information.


April 9, 2014

Update System Outage Online services

Daily updates at 3PM EST are available on Canada Revenue Agency's home page until the situation is resolved.


April 9, 2014

System Outage Online services

Statement from the Canada Revenue Agency

The Canada Revenue Agency (CRA) places first priority on ensuring the confidentiality of taxpayer information.

We have received information concerning an Internet security vulnerability named the Heartbleed Bug. As a preventative measure, the CRA has temporarily shut down public access to our online services to safeguard the integrity of the information we hold. Applications include online services like EFILE, NETFILE, My Account, My Business Account and Represent a Client.

The CRA recognizes that this problem may represent a significant inconvenience for individual Canadians, representatives and businesses that count on the CRA for online information and services. Please be assured that we are fully engaged in resolving this matter and restoring online services as soon as possible in a manner that ensures the private information of Canadians remains safe and secure.

Please note that consideration will also be given to taxpayers who are unable to comply with their filing requirements because of this service interruption.

We are committed to investigating any potential impacts to taxpayer information. We will provide further information and daily updates at 3PM EST on our home page until the situation is resolved.


April 8, 2014

Returns Requiring Re-Transmission or Paper filing

The EFILE Help Desks are often contacted by Efilers and asked about the status of returns they had previously transmitted. When we verify the files, we often see that a large percentage of them were rejected initially, but were never re-submitted.

In an effort to reduce the frequency of such occurrences, the Electronic Filing Services Section, in conjunction with the Information Technology Branch, will be generating lists of returns for re-transmission. The lists will include returns that rejected with correctable errors and those that rejected and need to be submitted via paper. E.g. error clue 048. Once processed, they will be removed from any subsequent mailouts.

It is our intention to send these lists out on two (2) occasions during the EFILE program. The first mailing will occur within the next couple of days. If you have no files to re-submit, you will not be receiving an email. If you are one of the email recipients, you will be sent an email similar to the following. It will be sent to the email address that was provided when you registered online. We would ask that you correct and resubmit the affected returns electronically or via paper, if necessary. Failure to do so may result in your client(s) being contacted by the Canada Revenue Agency and asked to file a return.

EXAMPLE

The following is a list of file(s) that rejected and have not been re-transmitted. Please make the necessary correction(s) and re-submit electronically or by paper, if necessary. Failure to do so may result in your client(s) being contacted by the Canada Revenue Agency and asked to file a return.

DCN Tax Year Date of
Transmission
Time Of
Transmission
Taxpayer's Name Error Clues
DXXXXCERT2713 2013 20140308 14486 TAXPAYER ONE 527-180010-444
DXXXXFINE5N45 2013 201403011 144807 TAXPAYER TWO 222-2169
DXXXXGREEN728 2013 20140315 144808 TAXPAYER THREE 48-96

March 20, 2014

Forms T1013

Please do not send paper T1013 forms to the Tax Center after you have electronically submitted the form.

Do not submit T1013 forms by facsimile or mail if you have already provided them by electronic submission, unless you are requested to do so by the CRA. Duplicate submissions may delay processing.

Retention of the signed paper T1013 form

You are required to keep your copy of Form T1013 in a secure location for six years following the date that the form was electronically submitted to the CRA.

We will be monitoring the electronic submission of Form T1013 for which you have received a confirmation number and will ask to see copies of completed signed forms. If you fail to provide these completed forms, we will remove your authorized representative information from the affected taxpayer accounts.


March 5, 2014

Submitting Documents Electronically

Processing Review Program

We remind you that the Submitting Documents Electronically service, available through the secure online services My Account, or Represent a Client, can be used to submit documents in response to a letter from CRA's Processing Review (PR) Program. The Processing Review Program requests documentation from taxpayers or their EFILE representatives to support specific deductions or credits claimed on the T1 return. The program typically begins in May and selects returns after the Notice of Assessment is issued.

Third party representatives must be registered with Represent a Client, and be authorized as level 2 representatives by their clients, in order to be able to submit documents on their clients' behalf. Only documents linked to a valid PR letter reference number are accepted.

Upon preparing returns, Efile Preparers should ensure that:

  • they are registered on "Represent a Client".
  • the T1013 authorization form is submitted. Form T1013, Authorizing or Cancelling a Representative, is used to authorize third parties.

Once the authorization and registration is complete, the representative will be able to submit documents electronically for their clients.

In addition, if a review has been completed, additional documents may be submitted. For example, the review of your client's 2012 tax return was completed and you would now like to submit additional information. To submit additional documents you will need to use the reference number from the initial letter received from the Processing Review Program. Please pay special attention to the instructions on the confirmation page as a new reference number may be provided.

Duplicate submissions may delay processing. Do not submit documents electronically if requested information has already been sent via mail or facsimile. Conversely, please do not submit documents by facsimile or mail if you have already provided them through the Submitting Documents Electronically service.

For more details about this service, visit www.cra.gc.ca/reviews and select the "Submitting documents electronically" link.


February 26, 2014

Resolved - Generation of error clue 78

Please be advised that a system fix has been implemented to address the generation of error clue 78 when multiple returns are transmitted with the same DCN.

Any T1 returns which were being held as a result of this, can now be transmitted.


February 24, 2014

Issue with Alternative Address Authorization

We would like to remind you that the Alternative Address Authorization is valid for for the current tax year only as indicated on Form T1132a. Alternative Address is not allowable on prior year returns. If you submit the 2012 return with alternative address information, it will be cancelled and take longer to be processed.

You will have to submit a new authorization form each year you want to use this service.


February 21, 2014

Display issue for carry over amounts on Represent a Client

Between February 10 and February 12, 2014, some carry over amounts (net capital loss, education and tuition, etc.) pertaining to individual tax returns may have been incorrectly displayed on Represent a Client. If you captured carry over amounts between those dates, you may have gotten incorrect information. The situation has now been corrected. We apologize for any inconvenience.


February 20, 2014

Generation of error clue 78

Error clue message 78 for transmission of multiple returns with the same DCN

Currently, most software packages are assigning the same Document Control Number (DCN) when creating both current (2013) and prior year (2012) tax returns. With the acceptance of prior year T1 returns, error clue message 78 is being generated when the DCN has already been used on a previous accepted EFILE record regardless of the year of the return.

In order to prevent the generation of this error clue, please change the DCN, if your software allows. If this option is not available in the software product you are using, please hold the T1 return which is generating the error clue until further notice.

An interim solution is currently being developed and we will advise you as soon as possible.


February 18, 2014

Resolved - T1013 processing system issue

The TRIS web service processing issue has been resolved and is now processing electronically submitted T1013s as usual.


February 14, 2014

SEND - Partial System Outage (System Restored)

Please be advised the system issue for SEND has been resolved and the system restored.


February 14, 2014

T1013 processing system issue

We are currently experiencing processing issues resulting in electronically submitted T1013s being accepted but not processed immediately. Do not re-submit T1013s as they will be processed once the problem is resolved.


February 13, 2014

SEND - Partial System Outage

SEND is currently experiencing a partial system outage.

Some Efilers are receiving error message 290 when submitting SEND requests, indicating the system is experiencing technical difficulties and is unable to process your request at this time.

We will advise once the system issue is resolved.


February 12, 2014

SEND - Employment Insurance and Other Benefits

T4E slips are currently being updated on our records and we hope to receive all slips from Service Canada by February 28, 2014.

SEND may not display T4E results, as this information may not have yet been updated on our database.


February 11, 2014

Generation of error clue 89

Contact Code for Preassessment Review and Processing Review Programs

Contact codes are required for each tax return transmitted electronically by Efile. These codes allow the Preassessment or Processing Review programs to direct mailed contact letters to the tax preparer or the taxpayer.

Please enter "2" for tax preparer or "3" for taxpayer. The transmission of our letters by fax is no longer possible; contact code "1" is no longer valid.

In order to prevent the generation of error clue 89 for any 2012 and / or 2013 returns, we would like to remind you that you must change the set up defaults within your previous and current year tax software version for these two questions or change these options for each individual return.

Upcoming: An electronic service is being developed for representatives to provide a reliable and secure alternative for the delivery of certain types of letters related to our programs. Information about the new service will be provided to EFILE preparers in the coming months.


February 7, 2014

Service Interruptions - Annual Conversion

The Canada Revenue Agency's mainframe systems will be going through an annual conversion process. Consequently, the following service interruptions will occur on Friday to Sunday, February 7 through 9, 2014. All services will resume on Monday, February 10, 2014 at 6:00 a.m. eastern (Ottawa) time.

  • SEND is closed as of 3:00 a.m. eastern (Ottawa) time on Friday, February 7. Starting Monday, February 10, 2014 at 8:30 a.m. eastern (Ottawa) time, SEND requests can be submitted through the webservice that is available in your software product.
  • The T1013 transmission web service will be temporarily closed from Friday, February 7, at 8:00 p.m. eastern (Ottawa) time until Monday morning, February 10, 2014 at 6:00 a.m. eastern (Ottawa) time.
  • Please note, the EFILE Online services (New registrations, Renewals and Account Maintenance activities) will continue to be available all weekend.

We apologize for not having communicated the closure of SEND sooner.

Note: The EFILE webservice will start accepting T1 returns on Monday, February 10, 2014, at 8:30 a.m. eastern (Ottawa) time.


January 17, 2014

ATTENTION: ALL EFILE USERS - LAST DAY TO TRANSMIT

The EFILE Systems will stop accepting T1 incoming transmissions on Friday, January 17th, at midnight Pacific Time. For EOL Plus (batch) users, the receiving platform will remain open for the retrieval of acknowledgement files only, until 8:00 p.m. Eastern time on Tuesday, January 21. We would like to take this opportunity to thank you for your continued support and participation. This year, in excess of 13.95 million T1 returns and 1.95 million SEND requests were processed by our EFILE Systems.

ATTENTION FILERS CONDUCTING SEND REQUESTS

The submission of SEND requests is still available.

ATTENTION CORPORATION FILERS

Corporation Internet Filing is still available for electronically filing Corporation Income Tax (T2) returns.

Visit www.cra.gc.ca/corporation-internet for more information.

ATTENTION T1013 FILERS

Electronic filing of Form T1013 is still available.


January 13, 2014

Electronic Services - 2014 Program Renewal Reminder

Thank you for using the Canada Revenue Agency (CRA) electronic services. To maintain your access for the coming year, including receiving emails from the CRA, you have to renew your participation online. This will allow you to use the following electronic services:

  • EFILE Online
  • System for the Electronic Notification of Debt (SEND)
  • Corporation Internet Filing
  • Electronic submission of Form T1013

As an electronic filer, you have to comply with the electronic filing procedures. These procedures are available at www.efile.cra.gc.ca. You should become familiar with the information on these pages before using EFILE or SEND. Every year, the CRA conducts a suitability screening process before prospective and existing electronic filing applicants are permitted to electronically file income tax returns on behalf of their clients. This process may take up to 30 days. We encourage you to file your application or renewal as early as possible to avoid unnecessary delays.

To renew your participation, make an online request at www.efile.cra.gc.ca. Select "Renewal" and follow the instructions provided. To log on, you will need your current EFILE number and password.

You only need one EFILE number to file all your clients' income tax returns. Only tax preparation businesses that operate more than one location are required to have multiple EFILE numbers. If you are in that situation, remember to complete a separate renewal request for each EFILE number.

If you have lost your EFILE number or password, DO NOT file a new application using the "New Registration" link. Instead, contact your EFILE Helpdesk for assistance. Seconds after submitting your electronic renewal request, it will be validated, and you will receive a confirmation page with your new password and the location of the EFILE Helpdesk responsible for your file. We will send you an email or letter to let you know the result of our screening.

If you are also a discounter, you do not need to renew your discounter code. However, a revised application Form RC76 is required when information previously provided on Form RC75, Form RC76, or Form RC115 has changed.

If you have any questions about this letter or the electronic filing services and you can't find the answer on the CRA EFILE Web pages, call your EFILE Helpdesk.

NOTE: Please be reminded that a T183 form must be completed for each T1 return you will be transmitting. As well, when applicable, a T1153 form must be completed for each SEND request you will be submitting.


January 13, 2014

RESOLVED - T1013 web service error message T808

The TRIS web service should no longer return error clue T808 to Efilers that are not currently fully certified when electronically submitting T1013.


January 8, 2014

T1013 web service error message T808

The T1013 web service is rejecting all electronic T1013 transmissions submitted by Efilers that are not currently fully certified.

If you receive this error message, please refrain from electronically submitting T1013s until 6 a.m. Eastern time, Monday, January 13, 2014.


December 4, 2013

Service Interruptions - Annual SEND Conversion

Please note that the Agency's System for Electronic Notification of Debt (SEND) will undergo its annual conversion process to ready it for the upcoming program. Consequently, the ability to conduct the following activities will be temporarily disabled during the time frames noted below:

  • file 2012 T1 returns (will be down from 6:00 a.m. EST on Thursday, December 5 to 8:30 a.m. EST on Monday, December 9)
  • submit SEND requests (will be down from 6:00 a.m. EST on Thursday, December 5 to 8:30 a.m. EST on Monday, December 9)
  • register a new account (will be down from 6:00 a.m. EST to 9:00 a.m. EST on Sunday, December 8)
  • renew an account (will be down from 6:00 a.m. EST to 9:00 a.m. EST on Sunday, December 8)
  • perform an account maintenance (will be down from 6:00 a.m. EST to 9:00 a.m. EST on Sunday, December 8)

On Monday, December 9, at 8:30 a.m. EST (Ottawa time), the Canada Revenue Agency (CRA) will start accepting System for Electronic Notification of Debt (SEND) production requests for the 2013 tax year through the SEND page on the EFILE web site and from the webservice that is available in your software product. Starting on February 10, 2014, all SEND requests will have to be sent through webservice only.


December 4, 2013

CRA Annual Letter Campaign - Message to Tax Professionals

The Canada Revenue Agency (CRA) will soon be conducting its fifth annual letter campaign. In January 2014, the Small and Medium Enterprises Directorate of the Compliance Programs Branch will once again send educational and intent-to-audit letters to selected groups of Canadians through the Office Audit Letter Campaign. The campaign supports the CRA's increased emphasis on helping individuals and small businesses to better understand their tax obligations and to encourage them to correct any inaccuracies in their past income tax and benefit returns.

The CRA will send approximately 33,000 letters to randomly selected taxpayers who claim business or rental losses or are employees who claim employment expenses on line 229 of their income tax and benefit return.

The campaign is part of the CRA's efforts to encourage voluntary compliance among groups of taxpayers who, our research indicates, may be at risk of non-compliance.

The CRA gives taxpayers a chance to come forward and correct their tax affairs through My Account, a T1 Adjustment Request or the Voluntary Disclosures Program, and taxpayers are taking advantage of these opportunities.

If you or your clients have questions about the CRA letter campaign or need help making changes to previously filed returns, go to www.cra.gc.ca/lettercampaign, call the Individual Income Tax Enquiries line at 1-800-959-8281, or call the Business Enquiries line at 1-800-959-5525.


November 20, 2013

Submitting Documents Electronically -Processing Review Program

We remind you that the Submitting Documents Electronically service, available through the secure online services My Account, or Represent a Client, can be used to submit documents in response to a letter from CRA's Processing Review Program.

Additional documents may be submitted. For example, the review of your client's 2012 tax return was completed and you would now like to submit additional information. To submit additional documents you will need to use the reference number from the initial letter received from the Processing Review Program. Please pay special attention to the instructions on the confirmation page as a new reference number may be provided.

Duplicate submissions may delay processing. Do not submit documents electronically if requested information has already been sent via mail or facsimile. Conversely, please do not submit documents by facsimile or mail if you have already provided them through the Submitting Documents Electronically service.

For more details about this service, visit www.cra.gc.ca/reviews and select the "Submitting documents electronically" link.


October 21, 2013

Electronic Services - 2014 Program

Thank you for using the Canada Revenue Agency (CRA) electronic services. To maintain your access for the coming year, including receiving emails from the CRA, you have to renew your participation online. This will allow you to use the following electronic services:

  • EFILE Online
  • System for the Electronic Notification of Debt (SEND)
  • Corporation Internet Filing
  • Electronic submission of form T1013

As an electronic filer, you have to comply with the electronic filing procedures. These procedures are available at www.efile.cra.gc.ca. You should become familiar with the information on these pages before using EFILE or SEND. Every year, the CRA conducts a suitability screening process before prospective and existing electronic filing applicants are permitted to electronically file income tax returns on behalf of their clients. This process may take up to 30 days. We encourage you to file your application or renewal as early as possible to avoid unnecessary delays.

To renew your participation, make an online request at www.efile.cra.gc.ca. Select "Renewal" and follow the instructions provided. To log on, you will need your current EFILE number and password.

You only need one EFILE number to file all your clients' income tax returns. Only tax preparation businesses that operate more than one location are required to have multiple EFILE numbers. If you are in that situation, remember to complete a separate renewal request for each EFILE number.

If you have lost your EFILE number or password, DO NOT file a new application using the "New Registration" link. Instead, contact your EFILE Helpdesk for assistance. Seconds after submitting your electronic renewal request, it will be validated, and you will receive a confirmation page with your new password and the location of the EFILE Helpdesk responsible for your file. We will send you an email or letter to let you know the result of our screening.

If you are also a discounter, you do not need to renew your discounter code. However, a revised application Form RC76 is required when information previously provided on Form RC75, Form RC76, or Form RC115 has changed.

If you have any questions about this letter or the electronic filing services and you can't find the answer on the CRA EFILE Web pages, call your EFILE Helpdesk.

NOTE: Please be reminded that a T183 form must be completed for each T1 return you will be transmitting. As well, when applicable, a T1153 form must be completed for each SEND request you will be submitting.


October 18, 2013

Update - Important information

Further to the message sent on October 17, 2013, there have been concerns in regards to the elimination of the T1 batch filing through the EFILE Online Plus system. We would appreciate if you could contact your software developer to enquire about the availability of an alternate to the batch process through the EFILE Online Web service that will allow to submit multiple returns at the same time.


October 17, 2013

Important information

On October 21, 2013, you will be invited to renew your participation for the upcoming EFILE program. In advance of that communication and in light of the fact that the current EFILE system will remain open for the transmission of 2012 T1 returns until January 17, 2014, we want to take this opportunity to advise you of some important filing conditions.

  1. If you renew your account between October 21, 2013 and January 17, 2014, you may continue to submit requests to the System for the Electronic Notification of Debt (SEND), transmit T1013 forms, file T2 returns, and file 2012 T1 returns with your newly assigned password; even though your EFILE Helpdesk may not have fully completed the suitability screening process. Should you wish to continue to conduct these transactions during this time period, please ensure that you update your tax preparation software with your newly assigned password. If you don't, your transactions will be rejected.
  2. If you DO NOT renew your account between October 21, 2013 and January 17, 2014, you will still be able to submit SEND requests, transmit T1013 forms, file T2 returns, and file 2012 T1 returns until January 17, 2014. In this case, you will continue to conduct these transactions using your current password. In order to be able to submit SEND requests, transmit T1013 forms, and file T2 returns after January 17, 2014, you will need to have renewed your EFILE account, passed suitability screening, and updated your tax preparation software with your newly assigned password.
1-800-361-6283

We would also like to bring to your attention the following changes for the upcoming filing season starting in February, 2014:

  1. EFILE transmission of 2013 T1 returns (current year) and 2012 T1 returns (prior year) will begin on February 10, 2014;
  2. T1 batch filing through the EFILE Online Plus system is being eliminated;
  3. The stockpiling process that occurred in previous years in mid-January, where T1 returns were placed in a stockpile inventory until we opened for processing in mid-February, is being discontinued;
  4. T1 EFILE returns will only be allowed to be filed one at a time through the EFILE Online webservice, that is available in your EFILE software product;
  5. EOL Website transmission filing form is being eliminated;
  6. SEND requests can only be submitted through the webservice that is available in your software product;
  7. 2013 T1 returns for newcomers who immigrated to Canada in the 2013 tax year will be eligible to be filed electronically on February 10, 2014.