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EFILE Helpdesk Support for T1 Returns

If you have any EFILE Online or EFILE Online Plus questions regarding error messages and/or authentication problems for EFILE numbers and passwords (including those for T2 EFILERS), please make every attempt to contact your designated EFILE Helpdesk at the phone number indicated on your EFILE Renewal/Registration Confirmation page or as listed below.

For all other questions please contact the applicable enquiries telephone number.

Designated EFILE helpdesk contact information

EFILERS served by Tax Services Offices in:
Designated EFILE Helpdesk
Hours of Operation
Monday
to
Friday
British Columbia, Yukon Territory, and Regina Surrey Tax Centre
9755 King George Boulevard
Surrey BC V3T 5E6
Local calls: 604-585-7369
Long distance calls: 1-800-268-1822
Fax: 604-951-7011		 8:00am to 4:00pm
Alberta, Manitoba, Northwest Territories, London, Saskatoon, Thunder Bay, and Windsor Winnipeg Tax Centre
66 Stapon Road
Winnipeg MB R3C 3M4
Telephone: 1-800-461-1806
Fax: 204-984-5302		 8:00am to 4:00pm
Toronto Centre, Toronto East, Toronto North, Toronto West, and Sudbury
(Sudbury/Nickel Belt only**)		 Sudbury Tax
1050 Notre-Dame Avenue
Sudbury ON P3A 5C1
Local calls: 705-670-6499
Long distance calls: 1-800-361-6283
Fax: 705-670-6500		 8:00am to 4:00pm
Laval, Montréal, Nunavut, Ottawa, Rouyn-Noranda, Sherbrooke, and Sudbury
(North-Eastern Ontario only**)		 Shawinigan Tax Centre
P.O. Box 5000
Main Station
Shawinigan-Sud QC G9N 8M1
Local calls: 819-537-5753
Long distance calls: 1-800-265-6201
Fax: 819-536-5487 or 1-888-959-2929		 8:15am to 4:30pm
Chicoutimi, Montérégie-Rive-Sud, Outaouais, Québec, Rimouski, and Trois-Rivières Jonquière Tax Centre
P.O. Box 1900
Station PDF
Jonquière QC G7S 5J1
Local calls: 418-699-0735 ext 2900
Long distance calls: 1-888-699-0735, ext 2900
Fax: 418-699-0203 or 1-800-497-5806		 8:15am to 4:00pm
New Brunswick, Newfoundland and Labrador, Nova Scotia, Kingston, Peterborough, and St. Catharines St. John's Tax Centre
P.O. Box 12071
Station A
St. John's NL A1B 3Z1
Local calls: 709-772-5809
Long distance calls: 1-800-563-2331
Fax: 709-772-3611		 8:00am to 4:00pm
Prince Edward Island, Belleville, Hamilton, and Kitchener/Waterloo Summerside Tax Centre
Suite 105
275 Pope Road
Summerside PE C1N 6E8
Local calls: 902-432-5316
Long distance calls: 1-877-522-2061
Fax: 1-877-522-2062		 8:00am to 4:00pm

If you do not know which tax centre to contact, check the following Web page for T1 return processing workloads.


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Technical support

Technical support is available through online features on this Web site. We encourage you to use these facilities, which deal extensively with topics such as Web browsers, cookies, and root certificates.

We also maintain a News page that has messages for the electronic filing community.

If you have hardware problems, such as computer or modem malfunctions, refer to your hardware manuals or contact the vendor. If software is causing the problem, refer to the developer's manual, help line, or Web site.

Comments?

If you have comments or suggestions on improving EFILE Online services, please feel free to send us an email. The emails are not monitored on a constant basis.

Date Modified: 2010-07-06

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